Refund policy

At Levi Rhei, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a simple and transparent return process.

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1. RETURN ELIGIBILITY

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and in original condition

All original packaging and tags must be included

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2. FREE RETURN SHIPPING

We offer free return shipping on all eligible returns.

Once your return request is approved, we will provide instructions and a return shipping solution.

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3. NO RESTOCKING FEES

We do not charge any restocking fees.

You will receive a full refund if your return meets the eligibility requirements.

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4. REFUNDS

Once we receive and inspect your returned item:

Approved refunds will be processed to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

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5. EXCHANGES

If you would like to exchange an item (e.g., size or color), please contact us first.

We will assist you with the exchange process depending on product availability.

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6. DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number

Photos of the item and packaging

We will resolve the issue as quickly as possible.

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7. NON-RETURNABLE ITEMS

All items are eligible for return under our policy.

We do not classify any products as final sale.

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8. CONTACT US

For all return and refund inquiries, please contact:

📧 support@levirhei.com

Please include your order number for faster assistance.